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Terms of ServiceTerms of Service
Malek is Saudi Arabia's leading online supermarket, committed to delivering fresh.
Introduction
By using the Malek application or the website www.malekmarkets.com, you
agree to comply with these Terms and Conditions, which govern your
relationship with Malek in relation to the application, the website, and
the services provided through them.
The purpose of these Terms and Conditions is to define the rights,
ownership, and responsibilities between the customer and Pinnacle
Investment, as the service provider and operator of the Malek
application, regarding the use of the application, website, products,
delivery services, payment services, and related policies.
1- Definitions
The following terms and expressions shall have the meanings assigned to
them below:
Service Provider:
Pinnacle Investment, registered in the Kingdom of Saudi Arabia,
Jeddah, under Commercial Registration No. (7054099077), referred
to as the service provider, Malek, we, us, or our.
Customer/s:
Any person who wishes to benefit from the products and services
provided by the service provider through the Malek application or
website.
Delivery:
The delivery of the products or goods requested by the customer to
the address or location selected by the customer.
Application:
The Malek mobile application.
Website:
The website www.malekmarkets.com.
2- Overview
The Malek application is an electronic platform that mainly works to
display grocery and food products to customers, allowing the customer to
request such products through the application or website and have them
delivered by the service provider according to its operational and
management policy.
These Terms and Conditions are governed by, and shall be interpreted in
accordance with, the laws and regulations applicable in the Kingdom of
Saudi Arabia.
3- Registration Data and Account Security
By registering for the application services, the customer agrees to:
Provide valid, accurate, complete, and updated information in the
required format.
Maintain the confidentiality of the username, password, verification
codes, and any other account access information.
Accept responsibility for risks resulting from unauthorized access to
the account or registration data, including misuse, illegal access,
hacking attempts, or other activities that may affect the security of
the application or the customer account.
The customer acknowledges that they are solely responsible for keeping
the password and account information confidential. Malek shall not be
responsible for any loss resulting from the use of the customer account
by a third party, whether with or without the customer's knowledge.
The customer must notify Malek immediately of any unauthorized use of
the account, username, password, or other account data.
4- How the Application Uses Your Personal Data
The application collects personal data only when the customer uses the
application, website, or services. Such personal data may include the
customer's name, email address, mobile number, delivery address,
location data, live location when enabled, payment-related information,
order history, and customer support communications.
The purpose of collecting and using the customer's personal data
includes the following:
Communicating with the customer regarding their experience, orders,
delivery, and use of the application.
Registering the customer in the application, verifying the account,
and linking the account to the mobile number and email address.
Sending service notifications and, where permitted, promotional offers
provided by Malek from time to time.
Measuring and improving the delivery process, including delivery
timing and accuracy.
Developing the application and improving the customer's
experience and use of the service.
Malek is committed to maintaining the privacy of customers'
personal data. The application may use aggregated or statistical
information to improve the service. Malek does not sell personal data
and does not share it with third parties except as required for the
purposes stated in these Terms and Conditions.
5- How the Application Works
The application mechanism is as follows:
The service provider displays grocery and food products through the
application and website and makes them available to customers.
The service provider receives customer orders for the products or
goods selected through the application or website.
The customer confirms the order and selects the appropriate payment
method from the available options.
The service provider processes the order and delivers it to the
location specified by the customer, and follows up on the order until
delivery is completed.
6- Payment Methods and Procedures
The customer's orders and the services provided through Malek are
processed after the customer confirms the order and selects an available
payment method. When the customer makes a payment through the Malek
account, the customer may be required to provide usual payment-related
data, such as name, address, payment method details, and other
information required by Malek or the relevant third-party payment or
collection service provider.
The customer must ensure the accuracy, completeness, and validity of the
data provided during the payment process and must update such data
whenever necessary.
Payment methods may include cash on delivery, Visa, Mastercard, mada,
Apple Pay, Google Pay, Samsung Pay, and any other payment methods
supported by Tap Payments or any approved payment gateway used by Malek.
Note: Payment methods may involve the use of an external third-party
payment or collection service provider. Such third parties may impose
additional fees, conditions, or requirements when processing payment
services. Malek is not responsible for fees, failures, or conditions
imposed by third-party payment providers, and the customer should review
the relevant third-party terms before using the payment method.
The customer is responsible for the accuracy and validity of
payment-related information. Malek shall not be liable for any loss
resulting from misconduct, error, or inaccurate data provided by the
customer or any third party. Malek does not store full bank card
details, as card payments are processed by approved payment service
providers.
All product and goods prices available for order through Malek may be
subject to value added tax and any other applicable charges according to
the laws and regulations of the Kingdom of Saudi Arabia.
7- Exchange and Return Policy
Due to the nature of grocery and food products, exchange and return may
be limited. If there are notes or complaints regarding an order, the
customer must contact the service provider in writing through the
approved customer support channels.
This applies where the customer is not satisfied with the quality of the
products or goods delivered due to a defect, expiry issue, unsuitability
for use based on the expiry date shown on the product, or a difference
between the product ordered and the product delivered.
8- Controlling the Use of the Application
Malek has the right, through the means it considers appropriate, to
refuse, restrict, or suspend any user's access to the application
or services in cases of misuse, suspected fraud, violation of these
Terms and Conditions, or any activity that may harm the application, the
service provider, customers, or third parties.
9- Amendments to the Application and Terms and Conditions
Malek may at any time make modifications, additions, or improvements to
the application, website, services, or any part of them. These Terms and
Conditions may also be amended from time to time.
It is the customer's responsibility to review updates to these
Terms and Conditions through repeated visits to the application or
website. Continued use of the services after publishing any amendment
shall be considered acceptance of the amended Terms and Conditions. Any
changes become effective once published through the application or
website.
10- Compensations
The customer acknowledges and agrees to indemnify Malek, Pinnacle
Investment, its associated entities, employees, managers,
representatives, and service providers against claims, liabilities,
losses, damages, and costs, including legal fees, arising from the
customer's breach of these Terms and Conditions, misuse of the
application, or violation of applicable laws.
11- Notices and Communication
The service provider may use the email address, mobile number, SMS,
phone calls, application notifications, website notifications, or any
communication feature provided through the application for sending
notices or communications related to these Terms and Conditions or the
services.
The customer is considered to have received the notice or communication
once it is sent through any of the above channels. Communications
addressed to the service provider shall be effective only when sent
through the official support channels and when receipt is confirmed
where applicable.
Email: [support email] · Phone: [support phone]
12- Intellectual Property Rights
The customer's access to the application, website, or any
information contained therein does not transfer or grant any ownership
or intellectual property rights in Malek, Pinnacle Investment, the
application, website, trademarks, logos, designs, software, content,
trade names, confidential information, trade secrets, or any other
intellectual property rights.
All trademarks, logos, names, designs, software, application interfaces,
website content, and other intellectual property related to Malek remain
the sole and exclusive property of their respective owners. The customer
shall not use, publish, copy, reproduce, modify, distribute, or
otherwise deal with such intellectual property without prior written
approval.
13- Limitation of Liability
The services are provided according to available operational and
technical capabilities. To the maximum extent permitted by law, Malek
makes no express or implied warranties regarding uninterrupted
availability, suitability for a particular purpose, accuracy,
timeliness, or results that may be obtained from using the services.
Malek, Pinnacle Investment, its employees, agents, affiliates,
licensors, or service providers shall not be liable for indirect,
incidental, special, punitive, or consequential damages, including loss
of profits, business interruption, loss of data, loss of business
information, or financial losses resulting from the customer's
access to, use of, inability to use, or reliance on the application,
website, or services.
14- Invalidation of One or More Provisions
The invalidity or unenforceability of any provision of these Terms and
Conditions shall not affect the validity of the remaining provisions. If
any competent court or authority decides that any provision is invalid
or unenforceable, such provision shall be deleted or modified to the
extent necessary, while the remaining provisions shall remain in full
force and effect.
15- Referral
Malek reserves the right to assign or transfer any or all of its rights
and obligations under these Terms and Conditions to any affiliate,
successor, or third party, subject to applicable laws and regulations.
16- Applicable Law and Jurisdiction
These Terms and Conditions, and the settlement of any dispute, claim, or
controversy arising from or related to them, including their breach,
termination, implementation, interpretation, validity, or the use of the
application or service, shall be governed by and interpreted in
accordance with the laws and regulations applicable in the Kingdom of
Saudi Arabia.
Any dispute arising in connection with these Terms and Conditions shall
be referred to the competent courts in Jeddah, Kingdom of Saudi Arabia,
unless otherwise required by applicable law.
17- To Contact Us
If you have any questions about these Terms and Conditions, the
practices of this service, or your dealings with the service, you may
contact us at:
Company: Pinnacle Investment
Commercial Registration No.: 7054099077
City: Jeddah, Kingdom of Saudi Arabia
Website: www.malekmarkets.com
Application: Malek
Email: [support email]
Phone: [support phone]
You have the right to request permanent deletion of your account and all associated personal data at any time.
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